We ensure our product pages provide accurate product descriptions, including listing all product ingredients, dosing information, as well as clearly noting all of our products contain full-spectrum CBD. If you are not completely satisfied with a Rosebud CBD purchase or gift for any reason and would like assistance with items that have been opened, tried or tested, please contact customer service at info@rosebudcbd.com for more information. We ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of store credit.

A return label fee of $5 may be deducted from the total refund amount of your returned items.

For more information, please review our return procedure, refund information, and exchange policy below. Rosebud CBD monitors return activity for abuse and reserves the right to limit returns or exchanges at any point.

Rosebud CBD accepts returns on unopened products within 30 days of receipt for a refund issued in the form of the original payment method. Please check our “Items not Eligible for Return” to confirm return eligibility. Items must be returned unopened/unused and in their original packaging.

To return an item follow the directions below:

1. Contact info@rosebudcbd.com with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry.
2. Package your return item in the Rosebud CBD product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
3. Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
4. You will receive an email confirmation when your return is processed.

Please note, it may take up to two weeks to process return shipments and issue a refund to your original payment method or an online store credit. Return shipments can be tracked with the tracking number on your return label and we will notify you via email once your return has been processed.

Your refund will be credited to the original form of payment used for the original order transaction once we have received your returned items via the provided prepaid return shipping label and they are in good condition. The credited refund amount will be the total price of the returned product(s) price minus the original shipping charges (if applicable) and the return label fee (if applicable). Shipping charges or return label feels will not be deducted from the refund total issued if the refund request was due to faulty, damaged, or incorrect product at the time the customer originally received their shipment. Any returned products that are damaged or opened when we receive them are not eligible for a full refund, but may still be eligible for a partial refund or store credit – you will be notified and provided photos of the condition the products were received for transparency.

Once a refund has been processed by Rosebud CBD, the refunds may take up to 5 business days to be visible in your account depending on your banking or credit card institution’s processing times. This can vary greatly between banking or credit card institutions and is not in Rosebud CBD’s control once we have processed the refund on our end.

Products eligible for exchange include any strength or size of our CBD tincture or CBD bath soaks. The products eligible for exchange must be unopened/unused in order for the exchange to be accepted. We do not accept exchanges for apparel, edible products, lifestyle items, or gift sets as items may sell out while the requested exchange is returned and processed. If you have any questions about these products not eligible for exchange, please contact info@rosebudcbd.com for more information.

To exchange an item, please follow the directions below:

1. Contact info@rosebudcbd.com with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make an exchange. Please be sure that you have read and understood our exchange policy before initiating your exchange. If you have any questions or need clarification, please note that in your exchange inquiry.
2. Package your return item for exchange in the Rosebud CBD product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
3. Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
4. You will receive an email confirmation when your product being returned for an exchanged product is received.
5. We will ship out the new product and provide a tracking number. Depending on the price of the new product, we will either issue you a store credit or charge you the difference in price.

In the case of an original product being exchanged for a new product of a lesser amount, Rosebud CBD customer service will apply a store credit in the amount of your originally purchased product (excluding any shipping costs) towards the new product total. Any additional store credit remaining after the cost of the new product is applied, will be issued to you in the form of a store credit electronic gift card to be used on future purchases.

In the case of an original product being exchanged for a new product of greater amount, Rosebud CBD customer service will apply a store credit in the amount of your originally purchased product (excluding any shipping costs) towards the new product total. The difference in price remaining will be charged to the original payment method before the new product will be shipped.