FAQs

• Order & Shipping Information

You will receive an email confirmation once your order has been successfully placed. Your order confirmation will be sent to the email address provided during the checkout process and will include your order number and shipping method. Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept/or locate the package.

Orders can take up to 3 business days to be processed and shipped from the date the order was placed, unless otherwise noted in the case of backordered items or pre-orders. Please note, Rosebud CBD business days for outgoing shipments are Monday – Friday, and exclude weekends or holidays within the United States. If an order is placed after 12pm on Friday, the order will be fulfilled the following week. Once your order is prepared for shipment you will receive a shipping confirmation email with your USPS tracking information.

• Where and How We Ship

We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.

We ship via USPS First Class mail which generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center. However, USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of USPS First Class packages may take longer depending on where you live.

• Shipping Costs

• Lost, Stolen, or Missing Packages

If you are unable to locate your shipment tracking number, please contact hello@rosebudcbd.com.

Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept/or locate the package. We will not re-ship a package if the address listed on the original order was incorrectly provided.

We are not responsible for lost or stolen packages. If USPS is unable to deliver to your address, please contact your local postal service to arrange a pickup or delivery. If you think the package has been stolen, please contact USPS to file a claim.

After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

• Incorrect Product or Damage Due to Shipping

Our fulfillment team makes every effort to ensure the correct product is included in your order shipment. However, our small fulfillment team are humans so mistakes can happen. Please contact hello@rosebudcbd.com as soon as your shipment arrives with your order number to notify us you received the incorrect product. If there are multiple items in your order, we’d greatly appreciate it if you’d confirm the correct items received and the incorrect items received. We will ship you the replacement products ASAP and may ask you to return the incorrect product in a return package with a prepaid shipping label.

All of our products are tested for quality, and all shipments are carefully inspected before leaving our fulfillment center. Upon delivery of your order, please check all products carefully to ensure there has been no damage during shipping. All claims for damaged products must be made within 48 hours. Please contact hello@rosebudcbd.com and provide a full description and photos of the damages for every product damaged during shipping. Replacement products will be shipped via USPS First Class within 2 business days.

• Taxes

• Return Policy

Rosebud CBD accepts returns on unopened/unused products in their original packaging within 30 days of receipt for a refund issued in the form of the original payment method. Please check our “Items not Eligible for Return” to confirm return eligibility. Items must be returned unopened/unused and in their original packaging.

We ensure our product pages provide accurate product descriptions, including listing all product ingredients, dosing information, as well as clearly noting all of our products contain full-spectrum CBD. If you are not completely satisfied with a Rosebud CBD purchase or gift for any reason and would like assistance with items that have been opened, tried or tested, please contact customer service at hello@rosebudcbd.com for more information. We ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of store credit.

A return label fee of $5 may be deducted from the total refund amount of your returned items.

For more information, please review our return procedure, refund information, and exchange policy below. Rosebud CBD monitors return activity for abuse and reserves the right to limit returns or exchanges at any point.

• Return Procedure

Rosebud CBD accepts returns on unopened products within 30 days of receipt for a refund issued in the form of the original payment method. Please check our “Items not Eligible for Return” to confirm return eligibility. Items must be returned unopened/unused and in their original packaging.

To return an item follow the directions below:

1. Contact hello@rosebudcbd.com with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry.
2. Package your return item in the Rosebud CBD product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
3. Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
4. You will receive an email confirmation when your return is processed.

Please note, it may take up to two weeks to process return shipments and issue a refund to your original payment method or an online store credit. Return shipments can be tracked with the tracking number on your return label and we will notify you via email once your return has been processed.

• Refund Information

Your refund will be credited to the original form of payment used for the original order transaction once we have received your returned items via the provided prepaid return shipping label and they are in good condition. The credited refund amount will be the total price of the returned product(s) price minus the original shipping charges (if applicable) and the return label fee (if applicable). Shipping charges or return label feels will not be deducted from the refund total issued if the refund request was due to faulty, damaged, or incorrect product at the time the customer originally received their shipment. Any returned products that are damaged or opened when we receive them are not eligible for a full refund, but may still be eligible for a partial refund or store credit – you will be notified and provided photos of the condition the products were received for transparency.

Once a refund has been processed by Rosebud CBD, the refunds may take up to 5 business days to be visible in your account depending on your banking or credit card institution’s processing times. This can vary greatly between banking or credit card institutions and is not in Rosebud CBD’s control once we have processed the refund on our end.

• Late Returns (Past 30 days)

• Items Not Eligible for Return

• Exchange Policy and Procedure

Products eligible for exchange include any strength or size of our CBD tincture or CBD bath soaks. The products eligible for exchange must be unopened/unused in order for the exchange to be accepted. We do not accept exchanges for apparel, edible products, lifestyle items, or gift sets as items may sell out while the requested exchange is returned and processed. If you have any questions about these products not eligible for exchange, please contact hello@rosebudcbd.com for more information.

To exchange an item, please follow the directions below:

1. Contact hello@rosebudcbd.com with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make an exchange. Please be sure that you have read and understood our exchange policy before initiating your exchange. If you have any questions or need clarification, please note that in your exchange inquiry.
2. Package your return item for exchange in the Rosebud CBD product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
3. Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
4. You will receive an email confirmation when your product being returned for an exchanged product is received.
5. We will ship out the new product and provide a tracking number. Depending on the price of the new product, we will either issue you a store credit or charge you the difference in price.

In the case of an original product being exchanged for a new product of a lesser amount, Rosebud CBD customer service will apply a store credit in the amount of your originally purchased product (excluding any shipping costs) towards the new product total. Any additional store credit remaining after the cost of the new product is applied, will be issued to you in the form of a store credit electronic gift card to be used on future purchases.

In the case of an original product being exchanged for a new product of greater amount, Rosebud CBD customer service will apply a store credit in the amount of your originally purchased product (excluding any shipping costs) towards the new product total. The difference in price remaining will be charged to the original payment method before the new product will be shipped.