General Rosebud Questions
Rosebud is founded and run by Alexis Rosenbaum. We are a small woman-owned, independently run business. There is no big parent company, investors, or stocks behind the scenes, just a small hard working team doing what we love! Which means when you reach out to us via email, phone, or DM you’ll chat with a real person - hi! We choose to work with a small farm in Oregon for our products and dedicate ourselves to partnering with women and BIPOC creatives to bring our brand to life. We love our customers and appreciate your support - you allow us to do what we love.
We’re currently working on building out a program. If you’d like to work with us as an affiliate, please email email@example.com with information about you, why you love Rosebud and any relevant information like social media handles.
Easy! For the rewards points of course! When you sign up for a Rosebud CBD account, you earn points on every purchase - 5 points for every dollar spent! You can learn more by clicking the ‘Earn Rewards’ tab in the bottom right hand corner of our website.
Reach out to firstname.lastname@example.org with details on your publication, podcast, media outlet, and how you are looking to work with Rosebud.
If you’d like to subscribe to our monthly newsletter and marketing promotions, sign up here! We’ll send you a code for 15% off your first order with us as a thank you!
If you would prefer to no longer receive our monthly newsletter or promotions, you can unsubscribe by clicking the unsubscribe link at the bottom of the most recent email. Please note, if you place an order with us, you will still receive an order confirmation and shipping notifications by email. Anytime you’d like to sign up for marketing again, we’d love to have you back!
CBD Product Questions
Our tinctures can be used in multiple ways! You can take our CBD oil a few different ways. The 3 most popular ways to use CBD are by:
- Consuming sublingually - which means dropping the oil directly under your tongue, holding for 5 seconds, and then swallowing.
- Consuming in a beverage - drop a measured amount into a beverage of your choice like coffee or tea.
- Topical application - drop a few drops of the CBD tincture directly on the desired area of the body and rub until absorbed.
There is no one size fits all answer for this question, but let’s start with our recommendations. First, check out our dosing guide which will walk you through the different types of dosing and how to consume CBD. All of our tinctures include a graduated dropper so you can precisely measure your dosing. Next, we recommend starting low and slow by starting with a smaller dose and gradually adding more. Finally, start tracking your CBD intake - when in doubt, journal it out. Write down how you felt before dosing and after dosing so you can dial in on what’s the best regular dose for you to take.
We carry a ½ oz (15ml) tincture bottle and a 1 oz (30ml) tincture bottle. How long your bottle lasts will depend on what your regular dosage is and what strength of CBD you use.
Yes, our products contain trace amounts of THC, but no, they will not get you high.
Only the foliage is used in the creation of our products.
Absolutely! Test results for each batch can be found on our Test Results page. We highly recommend that you only purchase CBD products from companies that are transparent about the testing of their product. You can learn more about Rosebud’s testing process and commitment to transparency by checking out The Rosebud Difference.
CBD is similar to any other supplement in the way that you don’t just take a dose, and expect to see results instantly. Just like with vitamin C or a bottle of probiotics, CBD takes time to build up in your system. Finding your own, personal CBD dosage requires a certain level of commitment and patience if you want to uncover the amazing long-term effects. We recommend you read through our blog: Is my CBD working?
Due to the small amount of THC in legal CBD products, it’s highly (no pun intended) unlikely. The legal limit of THC in hemp is no more than 0.3%, which all Rosebud products abide by. However, everyone’s biochemistry is different and depending on your usage of full spectrum CBD, a positive drug test is possible. We recommend you speak with your employer or medical provider to understand your risk and options when it comes to drug testing for CBD. You can read more about CBD and drug tests here.
CBD is proven safe for both humans and pets. Since CBD products were legalized in the United States, there has been a boom in veterinary research-and the initial findings prove that CBD is both safe and effective. Our furry friends possess the same naturally-occurring endocannabinoid system that we humans do, which means CBD works the same way to how it does in our human bodies! We recommend connecting with your pet’s veterinarian if you have any questions specific to your pet.
If you’re a retailer looking to be a Rosebud CBD stockist, please visit our Wholesale page to apply. We’d be happy to check out your site or shop and share our wholesale catalog and distribution agreement with you.
If you’re a customer who would like to purchase 10 or more tinctures for personal use, please reach out to our customer service team at email@example.com to discuss. Please note, when making personal bulk purchases you agree not to resell or distribute such products for any commercial purposes. If we have reason to believe that your order is not for your personal use, we may reject or cancel your order.
Yes! CBD is legal in all 50 states and US territories. We’ve never had a problem traveling with any of our CBD products. International regulations can vary however, so we recommend checking the local laws of the country you’ll be traveling to. Also, did you know that TSA had an instagram account? They talk about cannabis products in this post.
Rosebud CBD oil only contains 2 ingredients - Full Spectrum Hemp Extract and MCT Oil (also known as coconut oil). That’s it! We don’t include any additional flavorings, additives, or fillers that would otherwise alter the flavor or smell of the natural plant. So yes, our products can taste and smell a bit earthy, and like the natural cannabis plant.
If you’re worried about the smell or taste, we recommend starting out by dropping your CBD dosage into your morning coffee, tea, or smoothie.
This one we can defer to mother nature on - if you experience a color difference from product to product that is due to the natural variation in our farm’s hemp crops, and it’s totally normal. Rest assured, we test every batch to make sure the CBD content is consistent.
CBD is generally non-reactive with other medications, however there are always exceptions to be found. We’d love to be able to answer your specific questions about this, but every one’s medical history and journey is uniquely theirs, so it’s important we direct you to someone who will be better equipped to answer this question. As with adding any supplement, we recommend consulting with your doctor first to discuss before adding any CBD products to your routine.
Orders, Shipping, & Returns
You will receive an email confirmation once your order has been successfully placed. Your order confirmation will be sent to the email address provided during the checkout process and will include your order number and shipping method. Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept/or locate the package.
Orders can take up to 3 business days to be processed and shipped from the date the order was placed, unless otherwise noted in the case of backordered items or pre-orders. Please note, Rosebud CBD business days for outgoing shipments are Monday – Friday, and exclude weekends or holidays within the United States. If an order is placed after 12pm on Friday, the order will be fulfilled the following week. Once your order is prepared for shipment you will receive a shipping confirmation email with your USPS tracking information.
We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.
We ship via USPS First Class mail which generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center. However, USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of USPS First Class packages may take longer depending on where you live.
We are pleased to offer free USPS first class shipping for all orders over $95. On orders less than $95, shipping is a flat rate of $5. USPS First Class mail generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center.
If you are unable to locate your shipment tracking number, please contact firstname.lastname@example.org.
Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept/or locate the package. We will not re-ship a package if the address listed on the original order was incorrectly provided.
We are not responsible for lost or stolen packages. If USPS is unable to deliver to your address, please contact your local postal service to arrange a pickup or delivery. If you think the package has been stolen, please contact USPS to file a claim.
After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.
Our fulfillment team makes every effort to ensure the correct product is included in your order shipment. However, our small fulfillment team are humans so mistakes can happen. Please contact email@example.com as soon as your shipment arrives with your order number to notify us you received the incorrect product. If there are multiple items in your order, we’d greatly appreciate it if you’d confirm the correct items received and the incorrect items received. We will ship you the replacement products ASAP and may ask you to return the incorrect product in a return package with a prepaid shipping label.
All of our products are tested for quality, and all shipments are carefully inspected before leaving our fulfillment center. Upon delivery of your order, please check all products carefully to ensure there has been no damage during shipping. All claims for damaged products must be made within 48 hours. Please contact firstname.lastname@example.org and provide a full description and photos of the damages for every product damaged during shipping. Replacement products will be shipped via USPS First Class within 2 business days.
Applicable sales tax will be charged on product total, when applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Rosebud CBD accepts returns on unopened/unused products in their original packaging within 30 days of receipt for a refund issued in the form of the original payment method. Please check our “Items not Eligible for Return” to confirm return eligibility. Items must be returned unopened/unused and in their original packaging.
We ensure our product pages provide accurate product descriptions, including listing all product ingredients, dosing information, as well as clearly noting all of our products contain full-spectrum CBD. If you are not completely satisfied with a Rosebud CBD purchase or gift for any reason and would like assistance with items that have been opened, tried or tested, please contact customer service at email@example.com for more information. We ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of store credit.
A return label fee of $5 may be deducted from the total refund amount of your returned items.
For more information, please review our return procedure, refund information, and exchange policy below. Rosebud CBD monitors return activity for abuse and reserves the right to limit returns or exchanges at any point.
Rosebud CBD accepts returns on unopened products within 30 days of receipt for a refund issued in the form of the original payment method. Please check our “Items not Eligible for Return” to confirm return eligibility. Items must be returned unopened/unused and in their original packaging.
To return an item follow the directions below:
- Contact firstname.lastname@example.org with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry.
- Package your return item in the Rosebud CBD product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
- Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
- You will receive an email confirmation when your return is processed.
Please note, it may take up to two weeks to process return shipments and issue a refund to your original payment method or an online store credit. Return shipments can be tracked with the tracking number on your return label and we will notify you via email once your return has been processed.
Your refund will be credited to the original form of payment used for the original order transaction once we have received your returned items via the provided prepaid return shipping label and they are in good condition. The credited refund amount will be the total price of the returned product(s) price minus the original shipping charges (if applicable) and the return label fee (if applicable). Shipping charges or return label feels will not be deducted from the refund total issued if the refund request was due to faulty, damaged, or incorrect product at the time the customer originally received their shipment. Any returned products that are damaged or opened when we receive them are not eligible for a full refund, but may still be eligible for a partial refund or store credit – you will be notified and provided photos of the condition the products were received for transparency.
Once a refund has been processed by Rosebud CBD, the refunds may take up to 5 business days to be visible in your account depending on your banking or credit card institution’s processing times. This can vary greatly between banking or credit card institutions and is not in Rosebud CBD’s control once we have processed the refund on our end.
Any unopened products returned after 30 days of receipt are no longer eligible for a refund to the original payment method. Unopened products may be returned after 30 days of receipt, but no later than 60 days after receipt, for a refund in the form of store credit.
Please note that we do not accept returns of edible product, gift sets, or final sale products, unless they are faulty or damaged in transit. Any exceptions to this policy will be listed under product details on the product page. Rosebud CBD products purchased at one of our stockist, retailers, or third-party merchants must be handled directly with the merchant the product was purchased and is subject to their return policies.
Products eligible for exchange include any strength or size of our CBD tincture or CBD bath soaks. The products eligible for exchange must be unopened/unused in order for the exchange to be accepted. We do not accept exchanges for apparel, edible products, lifestyle items, or gift sets as items may sell out while the requested exchange is returned and processed. If you have any questions about these products not eligible for exchange, please contact email@example.com for more information.
To exchange an item, please follow the directions below:
- Contact firstname.lastname@example.org with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make an exchange. Please be sure that you have read and understood our exchange policy before initiating your exchange. If you have any questions or need clarification, please note that in your exchange inquiry.
- Package your return item for exchange in the Rosebud CBD product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
- Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
- You will receive an email confirmation when your product being returned for an exchanged product is received.
- We will ship out the new product and provide a tracking number. Depending on the price of the new product, we will either issue you a store credit or charge you the difference in price.
In the case of an original product being exchanged for a new product of a lesser amount, Rosebud CBD customer service will apply a store credit in the amount of your originally purchased product (excluding any shipping costs) towards the new product total. Any additional store credit remaining after the cost of the new product is applied, will be issued to you in the form of a store credit electronic gift card to be used on future purchases.
In the case of an original product being exchanged for a new product of greater amount, Rosebud CBD customer service will apply a store credit in the amount of your originally purchased product (excluding any shipping costs) towards the new product total. The difference in price remaining will be charged to the original payment method before the new product will be shipped.
Rosebud Membership - Rewards
Please click the ‘Earn Rewards’ tab in the bottom right hand corner of our homepage. Click on ‘Create Account’. You also have the option to create an account during the checkout process.
Everytime you place an order on the website, when logged in to your account, you are earning points on every purchase!
Click the ‘Earn Rewards’ tab in the bottom right hand corner of our home page and log into your account. Once logged in, you will be able to see your total rewards points and redeem them for coupon codes.
When logged into your rewards account, you will see your current points balance. Navigate to the ‘Get Rewards’ tab where you will see the full list of rewards you can redeem your points for.
Rewards points can not be apply to subscription renewals, however they can be used to purchase other products on our website. Try out a new product you’ve been keeping your eye on!
Please make sure your order was completed while logged into your account. Purchases made as a guest, with no associated account, are not tracked for points accumulation. Once a purchase has been made, it can take up to 24-48 hours for the points from your most recent purchase to be applied to your account. If that duration has passed, please email email@example.com with your most recent order number so we can look into your rewards points.
Yes, when an order is returned or refunded, the applicable points from that order will be deducted from your rewards account.
Products purchased from our retailers or stockists are not eligible for Rosebud CBD rewards points.
Coupon codes can not be redeemed in multiples. Only one coupon code per order can be applied.
Anything stated on this website specifically pertains to Rosebud CBD oil and should not be assumed or applied to a different brand.